Terms & Conditions

Effective Date: 01/05/2025

Welcome to Bee Divine. These Terms & Conditions apply to your use of our website and any purchases made through our online store. By accessing the site or placing an order, you agree to be bound by the following terms.

1. Company Details

Bee Divine is operated by a sole trader based in the United Kingdom.

Business address:
105 Church Hill Street
Burton-on-Trent
DE15 0HT
United Kingdom

Email: [email protected]

2. Use of Website

By using this website, you confirm that you are at least 18 years old or have parental/guardian permission to do so. We reserve the right to modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of those changes.

3. Product Information

We strive to ensure all product descriptions and images are accurate. However, due to the handmade and natural nature of our skincare products, variations in colour, scent, or texture may occur.

All products are for external use only.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to update pricing without notice.

Payments are securely processed via the payment methods available at checkout, including credit/debit cards and PayPal. Payment is taken at the time the order is placed.

5. Order Acceptance

An email confirming receipt of your order will be sent once it is placed. This email does not constitute our acceptance. The contract is formed when your order is dispatched.

We reserve the right to refuse or cancel any order, for example in cases of pricing errors, stock availability, or suspected fraud.

6. Delivery

Orders are processed within up to 5 working days. You will receive a dispatch confirmation email once your order has been sent.

Please note: tracking is not currently available.

Delivery times vary depending on location and postal service. Bee Divine is not responsible for delays caused by couriers or customs.

7. Returns & Exchanges

Due to the nature of skincare and hygiene regulations, we do not accept returns or issue refunds for unwanted items once they have been shipped.

We only offer exchanges in the following cases:

• The product arrives damaged
• You receive the wrong item
• Part of your order is missing

To be eligible for an exchange, you must contact us within 24 hours of receiving your order via email at [email protected] or through our contact form.

If the item is damaged or incorrect, please include:

• A clear photo of the item and packaging
• Your full name and order number
• A brief description of the issue

Once reviewed and approved, you will be asked to return the product. Return postage will be reimbursed, and a replacement will be sent out at no extra cost.

We do not accept returns due to allergic reactions or personal preference. Full ingredient lists are available for each product on our website.

8. Allergy Disclaimer

Although our products are formulated with natural and organic ingredients, Bee Divine cannot be held liable for any individual reaction to a particular ingredient.

We recommend performing a patch test before full use. Please read ingredient lists carefully if you have allergies or sensitivities.

9. Intellectual Property

All content on this site – including text, images, branding, and product designs – is the property of Bee Divine and may not be copied, reproduced, or distributed without permission.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

If you have any questions regarding these Terms & Conditions, please contact us at [email protected].